Echo — Patient Feedback & Satisfaction Survey
30-second post-visit satisfaction surveys (NPS + stars + sentiment) with a real-time experience dashboard and public-review routing.
verticomply.com/templates/patient-feedback-survey
Overview
Echo collects patient feedback in 30 seconds — a smiley/star rating, the NPS 0–10 question, and an optional comment, anonymous by default. Responses classify automatically by sentiment, promoters are routed to public reviews, and the experience team gets a live dashboard: NPS, average rating, promoter/passive/detractor split, NPS trend over time, sentiment breakdown, and per-service-line scores. Built for post-visit auto-trigger by SMS/email.
8
Features
8
Pages
~28m
Build time
3
Compliance
Features · 8
Smiley + star + NPS 0–10 rating scale
Anonymous-by-default, 30-second survey
Automatic sentiment classification
Public-review routing for promoters
Real-time NPS / CSAT dashboard
NPS trend over time
Service-line & provider breakdown
Post-visit SMS/email trigger ready
Admin / staff portal · 1 page
Ships with a built-in staff console alongside the patient-facing app. Your team gets a real-time operations view, verification controls, reminders, one-click actions, and a full audit trail — accessible at the standard /admin route, gated behind admin role-based access.
RBAC-gated
Audit trail
Multi-user
HIPAA-aware
Experience dashboard
/admin
NPS, trend, sentiment, service-line breakdown
Every page · 8
Public
Compliance · 3
HIPAA
WCAG 2.2 AA
BAA
Always included
Secure authentication & sessions
Role-based access control
Immutable audit trail
Seeded, realistic demo data
Responsive, WCAG 2.2 AA-minded UI
Editable branding, colours & copy
Healthcare Operations
30-second post-visit satisfaction surveys (NPS + stars + sentiment) with a real-time experience dashboard and public-review routing.
8
Pages
28m
Build time
Compliance
Integrations